General Questions

If your payment is authorized, the full amount of your order will be taken at time of placing your order, and an email will be dispatched confirming that your order has been successful.

No. An account is not needed to shop on Although there are benefits to creating one, including checking out faster in the future, storing multiple shipping addresses, being able to view and track your orders in your account and more.

If you're having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, MacOS, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, etc.) to the latest version.

If you're still having problems, contact us and include:

• As much detail as you can about the issue

• Screen shots of any error message you get

• Which web browser you are using and version

• What you have done so far to try to resolve it.

Swimwear World only carries and sells merchandise that is authentic and purchased directly from the brand or manufacturers.

Our customer service business hours are Monday to Friday, 9:30am to 4:30pm (Eastern Time, GMT-5). Our office is closed on weekends and national holidays.

The coupon code must be entered on the Shopping Bag page, and the Apply button must be pressed to apply the coupon code. The newsletter coupon code does not apply to clearance items (items discounted at 40% or more).

We have a range of methods of payment — Visa, Mastercard, American Express, PayPal, Amazon pay.

Please note that we take attempted fraud very seriously so forms of payment may be subject to validation and authorization.

You can pay in US dollars (USD).

Select the currency of your choice from the dropdown in the top left of the page.

It means your order is undergoing processing for shipment. Changes to your order cannot be made during this time, however, you can always contact us to make a return or exchange (if eligible) once your order has arrived

We cannot apply coupon codes post-order. You can keep the code for future use.

You can only use one discount/promo code per order.

Shipping policy

We ship only in the U.S.A.

You order can take 10 days.

When orders are shipped, a notice is dispatched via email providing you with carrier and tracking details. Clicking on the tracking # will lead you to the carrier's page providing you with details of where your package is. Please note that we do not have anymore information about your in-transit package than is available on the tracking page.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us so we may assist you.

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

Checking the tracking link via your confirmation email to view the up to date tracking. This is available for all US carriers and some International carriers.

Checking your order details to check we have the correct Ship To address for your order and your contact details are correct.

Checking if you have a text message, email or attempted delivery card/note from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

Checking with your neighbours to see if they have accepted the parcel on your behalf.

Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please contact us. We'll do our best to locate your parcel straightaway for you. If it cannot be found, we will arrange a replacement or refund for you.

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted, the carrier will leave a card advising how to arrange a redelivery or where you can pick up your package.

We will send you a return label for you to return your item.

Returns and Exchange

Click here to see our Returns Policy.

We're terribly sorry if a mistake was made with your refund. Please contact our Customer service team and they will look into it for you as soon as possible.

Please note that the following may affect the amount you have been refunded:

The shipping charges, which is only refunded for cancelled orders

Any discounts that were applied at the time of sale, which may not now be applicable

Restocking fees that may apply on returned items

No, shipping charges are not refunded.

Returns for refund are processed within 10 business days of receipt of your return. Returns for exchange are processed within 3 business days of receipt.